Connecting with your potential customers is mandatory to build their trust in your business or services. Customer support is a pain point for most startups and companies.
That is why they struggle with 24/7 availability due to the extraordinary expenses required for hiring and managing customer support representatives. AI chatbots and live call answering are getting noticed by businesses as an affordable option.
However, it is not that reliable in terms of customer satisfaction and resolution of complex issues. The call answering services come to the rescue with affordable solutions for live call answering, chat support, and scheduling appointments.
It is a popular live call and chat support services provider in the US. Businesses or startups struggling for 24/7 human support can use it for their needs. In this AnswerConnect Review, we will discuss all the key features, service details, and benefits.
What Is AnswerConnect?
This customer support services company was founded a couple of decades ago. It offers remote call and chat support services like:
- Answering Service
- Virtual Receptionist
- Live Answering
- Call Forwarding
- Inbound Sales
- Call Routing And Transfer
- Franchise Answering Services
- Web Chat Services
- Dedicated Call Center Solutions
This can be a full-time option for all your customer support needs, or use it after office hours to handle all your support staff. Sign up on AnswerConnect to get the best pricing quote from their team as per your business requirements.
AnswerConnect -Call Answering Services
Best for startups and small businesses
This virtual customer support services provider comes with many affordable services including:
How Does AnswerConnect Work?
After the successful sign-up, you will be given the best pricing plans to choose from. Once subscribe to AnswerConnect services, it is time to explore the features.
AnswerConnect Portal
Once the account creation process is complete, you will be redirected to the AnswerConnect Portal. Where you can manage everything related to subscriptions and services, including:
Messaging And Chat Inbox
This inbox contains all the recorded calls, messages, and follow-ups. You can play them later to gather sufficient data, including quality assurance.
Contact Details
Add, manage, and personalize the contact details by adding names, email addresses, and phone numbers. You can add notes for specific contacts for calling and sharing service perspectives.
Business Insights And Reporting
This section gives all the customer support data, like total calls, their history, and customer interaction for business analysis. So everything gets noticed about the customer support team’s performance.
Billing And Subscription
This portal section consists of all your billing and subscription details, including plan usage, upgrades, payment methods, and invoices.
Account Management
Manage your basic account settings, add business hours, and the call flows. Further, you can handle team members’ logins and other needed integrations in this section.
AnswerConnect App
With both Android and iOS apps, you can manage your business from anywhere in the world. The AnswerConnect’s comprehensive app allows you to get personalized messages inbox, set your availability, manage calls, and update business details.
You can keep your business 24/7 live and running through a safe and easy-to-use app dashboard. This amazing virtual customer support knows how each call or message matters for your business.
Smooth Integration With Other Business Management Tools
AnswerConnect allows you to integrate your customer support with other CRMs and business management tools. That includes:
- SalesForce
- Zoho
- Zendesk
- Keap
- HubSpot
- Constant Contact
- Zapier
- QuickBooks
- Google Analytics And Sheets
You can take full advantage of this service through integration into your existing workflow. So you can easily use and manage everything in one place.
Industry Expertise
AnswerConnect offers global virtual customer support solutions, with expertise in the following industries.
- E-commerce
- Healthcare
- Real Estate
- Marketing And Media
- Tech Companies
- Legal
- Finance
- Franchises
So if you are from above mentioned industries and looking for affordable customer support, look no further than AnswerConnect.
AnswerConnect Pricing Overview
AnswerConnect gives customized pricing to the business as per their needs and required resources. Get a quote or reach out to their sales team at sales@answerconnect.com. So they can look into your requirements and tailor the best plan for you.
Does AnswerConnect Worth It?
This virtual customer support services provider is best for startups and small and medium-sized businesses. With the industry’s best representatives and professionals, it gives the best experience to your customers.
AnswerConnect has 4.9/5 TrustPilot ratings that show the users are pretty satisfied with their services. Such affordable alternatives are best instead of making their setup that will cost more and be hard to maintain.
Conclusion
Concluding the AnswerConnect Review, it is obvious that all virtual customer support services come with some benefits and drawbacks. It is better to do research before finalizing your decision.
You can try different alternatives and pick the best one for your business. Customers’ trust increases with multiple support options like Live Chat, Email Tickets, and Calling. It can be challenging to scale your business without reliable and active support.
