If you’ve ever used Fiverr services, you may have found yourself in a situation where you need to cancel an order. Maybe the seller failed to deliver on time, or you changed your mind about the project.
Whatever the reason, understanding the order cancellation process on Fiverr is essential for both buyers and sellers. This blog post will guide you through the cancellation process, explain the benefits and consequences of canceling orders, and help you avoid potential problems that may arise.
So, let’s dive right in!
Types of Fiverr Order Cancellations
There are generally two types of Fiverr order cancellations.
- Buyer Requested to Cancel Order
If the buyer is not satisfied and initiates order cancellation at his end, it is called buyer-oriented cancellation. The profile rating of the seller will be affected in this case and will also face the cancellation penalty.
- Seller Requested to Cancel Order
Fiverr sellers can also request to cancel the order. The general procedure is almost the same for both. However, this cancellation initiated by the seller will also bring penalties and adverse effects on the profile, especially the gig ranking.
What is the Mutual Understanding of Cancellation?
Suppose both buyer and seller jointly agree to cancel the order due to any technical reason the order will be marked as mutually canceled. In this particular case, the seller will not face any Fiverr penalty. Therefore, it will not affect the rating score.
Also Read: Buyer Request On Fiverr : Are They Still Working In 2024
How to Cancel Fiverr Order?
Generally, there are two methods for Fiverr buyers and sellers to cancel the order.
- Resolution Center
- Customer Support
1. Resolution Center Guide
If a buyer or seller wants to cancel an active order he needs to follow the below steps.
Step 1
Just go to your Fiverr dashboard and select the order you want to cancel.
Step 2
Click on the Click Resolution Center button, which can be identified at the bottom of the right sidebar.
Step 3
Select the third option like asking the buyer/seller to cancel the order and continue.
Step 4
In this step, Fiverr will ask you for a valid reason for order cancellation. After this, you will press the submit button, and a resolution to cancel a Fiverr order will be submitted to the support team.
Your buyer or seller will receive that resolution and can accept or decline the resolution within 48 hours or two days.
2. Fiverr Support
Step 1
First, log in to your Fiverr account, click on the dashboard, and scroll to the bottom of your Fiverr account.
Here you will be able to notice the Help and Support button. Next, you have to click on this button.
Step 2
Find the order management button in the next tab and click on it.
Step 3
Once the order management tab is open, scroll to the bottom of that page and click on the Submit a Request option.
Step 4
Click on the drop-down arrow and select the order issues option
Step 4
In the next option, click on the, I want to cancel order choice
Step 5
Select whether you are a Fiverr buyer or seller.
Step 6
Select the problem that happened and why you want to cancel your order.
Step 7
You will see a here button in the next pop-up. You have to click on that option.
Step 8
Finally, you have to fill out the form that includes the subject, details, files, screenshots, and unique order number. Once you fill out this form, click on the submit request option, and your query will be referred to the customer support representative.
Also Read: How To Get A Refund On Fiverr?
The Fiverr support team will review your case. They will cancel the order or escalate it with a second party. You will receive an email notification about your ticket, and updates will be shared in the next few hours.
You can also access your ticket status in the My Support Request option.
Primarily Fiverr regards its business and top buyers with privilege, which depends upon the matter. Fiverr order cancellation policy is available on the terms and services page.
Reasons Behind Fiverr Order Cancellation
Incompatibility, communication gaps, or lack of knowledge are some of the critical reasons behind order cancellation. Fiverr buyers are more sensitive than any other platform. They probably own more platform rights and privileges as compared to Fiverr sellers.
Here are some of the situations where you may request or face a Fiverr order cancellation.
Reasons At Seller’s End
- The seller has a busy work schedule and several orders in queue. In such cases, it is recommended for Fiverr buyers to inquire first.
- Non-coordination of seller or buyer and the desperate situation at both ends.
- Unnecessary delay or zero progress in the job.
- The seller is not fit or qualified for the job.
- The order is marked completed, but the desired work was not delivered.
- Fiverr bans the seller account due to any policy violations.
- The buyer tried to blackmail the seller by warning a low rating given at the end of order completion.
Reasons At Buyer’s End
- Sometimes, the buyer doesn’t go through the gig description and places the order without determining the capacity and suitability of the freelancer.
- The buyer demands more work that is not specified in the direct order placement.
- The buyer is not satisfied with the quality of the work.
- Any copyright issues found in delivery.
If a buyer finds any issues in automatically or intentionally completed orders. He is supposed to raise the issue within 14 days of the order completion; otherwise, the order will be considered complete, and no refund will be awarded.
Also Read: 10 Fiverr Alternatives – Best Sites Like Fiverr
Tips to Avoid Fiverr Order Cancellation
There are several complexities in remote work models. A slight misconception and miscommunication can result in order cancellation.
If you are a seller, you must be very careful while dealing with volatile situations and sensitive buyers. Here are a few tips for Fiverr sellers to avoid order cancellation.
- Add maximum questions explained in your gig FAQ section. This will help buyers understand what you are selling.
- Add you’re important demands from the buyer in the Gig Requirement section. In this way, the buyer will be able to clarify your queries about that specific project.
- Do not over-commit and take the buyer’s instructions seriously.
- Do not cause any unnecessary delay in order progress or delivery.
- Avoid copyright infringement in order delivery.
- Never abuse or misconduct with the buyers. Asking for personal information on Fiverr is against the terms and conditions.
- If you ask for or share personal information like phone numbers, emails, etc., you will bear the consequences.
- Try to satisfy the buyer with quality work and do everything with mutual understanding.
- Don’t scam, blackmail, or mislead the buyer.
Frequently Asked Questions
Conclusion
There might be several other reasons that may lead an active order to a cancellation. Fiverr recommends any issue resolution with mutual understanding. Always respect each other and provide your best work.
Buyers are more considerate of Fiverr because they contribute millions of dollars in revenue. In any general case, the buyer’s side is always favorable for Fiverr. Remember Fiverr guidelines at each step on the platform.
